How to cancel a virtual number order before it is activated on SMSVerifier platform?

You can cancel a virtual number order on SMSVerifier anytime before the number is activated by using the dashboard or API, ensuring no charges and instant refund.

How to Cancel an Order Before Activation

On SMSVerifier, every virtual number order goes through a status cycle: from reserved to activated once an OTP SMS is received and processed. Cancelling an order before the number is activated means you prevent the number from being marked as used and avoid charges. This is crucial if you made a wrong choice or no longer need the number.

Orders can be canceled through two main methods: the user dashboard or the SMSVerifier API. Your choice will depend on your workflow — manual management via the dashboard or automation through API calls.

Canceling via SMSVerifier Dashboard

The easiest way to cancel an order before activation is through your SMSVerifier account dashboard:

• Log in to your SMSVerifier dashboard with your credentials.
• Navigate to Active Orders or My Numbers section.
• Locate the number order that is pending activation. It will typically show a status like “reserved” or “waiting for SMS”.
• If the order is still cancelable, a Cancel button will be visible next to the number.
• Click Cancel — the system will immediately release the number and refund your reserved balance.

If the cancel button is missing or disabled, the number has likely been activated or expired.

Canceling via API

For developers integrating SMSVerifier into automated systems, the API provides functionality to cancel virtual number orders before activation. This is ideal for bulk or programmatic number management.

To cancel an order via API:

• Identify your api_key and the order_id of the pending number.
• Send a request to the cancellation endpoint with the appropriate parameters.

curl "https://smsverifier.com/stubs/handler_api.php?api_key=YOUR_API_KEY&action=cancelOrder&order_id=ORDER_ID"

A successful response confirms the order cancellation and refund:

Refer to the SMSVerifier API documentation for full details on parameters and error codes.

What Happens if You Can’t Cancel?

If you attempt to cancel after activation, the system will reject the cancellation request because the number is considered used. This means:

• The order is finalized and cannot be reversed.
• Your balance for that order will not be refunded.
• You must purchase new numbers for future use.

Refund Policy for Cancellations

SMSVerifier refunds your reserved balance instantly when an order is canceled before activation. The refund is automatically processed and credited back to your account balance within seconds.

This ensures you retain full control over your funds and only pay for numbers effectively used.

Best Practices to Avoid Unwanted Orders

To minimize the need for cancellations, consider these best practices:

• Verify service and country: Double-check the target service (WhatsApp, Telegram, Google, etc.) and country code before purchase.
• Use test numbers: For development or testing, purchase low-cost, disposable numbers only.
• Monitor real-time status: Use the API or dashboard to track your orders and cancel quickly if needed.
• Set up alerts: Configure notifications to be informed instantly when OTP SMS arrives or order status changes.
• Understand activation window: Most numbers activate within 15-20 minutes; plan your workflow accordingly.