Privacy Policy

1. Information We Collect

We collect minimal information necessary to provide our Service:

Information you provide:

• Email address — Required for account creation, login, and password recovery
• Password — Stored in hashed form (bcrypt); we never store plain-text passwords
• Payment information — Processed by third-party payment providers (Stripe, PayPal, crypto processors). We do not store credit card numbers on our servers

Information collected automatically:

• IP address — For security, fraud prevention, and abuse detection
• Browser type and version — For compatibility and debugging purposes
• Usage data — Pages visited, features used, and service interactions for improving the platform
• Transaction data — Order history, deposits, and refunds for billing and support purposes

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service — Process orders, deliver virtual numbers, and display verification codes
• Account management — Authenticate users, manage balances, and process payments
• Customer support — Respond to inquiries, resolve issues, and provide technical assistance
• Security — Detect and prevent fraud, abuse, and unauthorized access
• Improvement — Analyze usage patterns to improve the Service, fix bugs, and develop new features
• Communication — Send essential service notifications (e.g., low balance alerts, security notices). We do not send marketing emails unless you opt in

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following cases:

• Payment processors — Stripe, PayPal, and cryptocurrency processors receive necessary payment data to process your transactions
• Legal requirements — When required by law, regulation, or legal process (e.g., court order, subpoena)
• Safety — To protect the rights, property, or safety of SMSVerifier, our users, or the public
• Business transfer — In connection with a merger, acquisition, or sale of assets (users will be notified)

We do not share your email, usage data, or order history with any third parties for marketing or advertising purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit — All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS)
• Password hashing — Passwords are stored using bcrypt with a unique salt per user
• Access controls — Employee access to user data is restricted on a need-to-know basis
• Infrastructure security — Our servers are hosted in secure data centers with firewalls, intrusion detection, and regular security updates
• No SMS code storage — Verification codes are displayed in real-time and are not permanently stored in our database

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we continuously work to improve our defenses.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Account data — Retained while your account is active. You may request account deletion at any time
• Transaction records — Retained for up to 2 years for accounting and dispute resolution
• SMS verification codes — Not stored permanently; displayed in real-time only
• Server logs — Retained for up to 90 days for security and debugging

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Cookies & Tracking

We use minimal cookies necessary for the Service to function:

• Session cookies — Essential for login and authentication. These are temporary and deleted when you close your browser
• Preference cookies — Remember your settings (e.g., language, theme) for a better experience

We do not use:

• Third-party advertising cookies
• Cross-site tracking cookies
• Social media tracking pixels

You can disable cookies in your browser settings, but this may affect the functionality of the Service (e.g., you may need to log in repeatedly).

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your account and associated data
• Portability — Request your data in a machine-readable format
• Objection — Object to processing of your data for specific purposes

To exercise any of these rights, please contact us. We will respond within 30 days.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

9. International Data Transfers

Our servers may be located in different jurisdictions. By using the Service, you consent to the transfer of your information to servers outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@smsverifier.com
• Contact Page: smsverifier.com/contact